Frequently Asked Questions

MODIFY YOUR ORDER OR ACCOUNT

Can I cancel or modify my order after I’ve placed it?

It is not guaranteed that I am able to cancel or modify your order.  Contact me at ShopAmbitiouslyHer@Gmail.Com within 2 hours of placing your order and I will make my best effort to accommodate you. 

My order shipped but I need to change the address

I use USPS to ship out my products.  If you create an Online Account with them, you can manage your deliveries such as changing your address, scheduling your delivery, and having them hold your mail for you. [www.usps.com]

Can I change the e-mail address to my order?

You can change your e-mail address by updating your account information.  If you are having any difficulties, e-mail me and I can help you with the process.

Can I use multiple promo codes on my order?

Unfortunately, our website is not optimized to process more than one discount at a time.  

 

RETURNS, REFUNDS, AND EXCHANGES

My Refund Policy lasts 30 days.  If 30 days have gone by since the delivery of  your purchase (confirmed through USPS tracking), unfortunately I can not offer you a refund or exchange. 

  • To be eligible for a return, your items must be unused and in the same condition that you received it. It must also be in the original packaging. 

  • If you received your item damaged or missing parts, contact me at ShopAmbitiouslyHer@Gmail.Com with-in 14 days of delivery to begin the return / refund / exchange process.

Additional non-returnable items:

  • Gift Cards     
  • Custom Orders                               

Can I return items I don’t want?

Unfortunately, I cannot accept returns if you have changed your mind about an item.  However, my products do make great gifts, and I am sure someone dear to you would love a gift for a “just because”, I know I would!

Can I get a refund if the price has changed?

I am not able to give refunds for an item purchased before the start of a sale. 

I need my refund directed to a different account!

For security reasons, I am not able to process refunds to different accounts other than the one that was used to make the purchase.

         

SHIPPING

    How much will it cost to ship my order?

    The cost of shipping for your specific order is calculated by weight.  You will be able to see the total cost of shipping when you check out. 

    USPS marked my package as undeliverable, what now?

    I have had this happen to me, and it is very frustrating.  Because I personally have no control over what happens once your order is out of my facility, I recommend contacting USPS and having them either hold your items and picking it up from one of their postal offices, or changing your delivery address.  If they offer no other choice, and the package is returned to me, i will issue you a refund. I cannot guarantee that I will be able to issue a refund for the shipping.

    My order shipped but I need to change the address

    I use USPS to ship out my products.  If you create an Online Account with them, you can manage your deliveries such as changing your address, scheduling your delivery, and having them hold your mail for you. [www.usps.com]

    How do I track the status of my order?

    I will notify you by e-mail the status of your order, and once your item has shipped you will receive a tracking ID number, which you can input into the USPS website for your estimated delivery and make any changes along the way.

    Do you ship to P.O. Boxes?

    Absolutely!  If there are any complications shipping your order, I will contact you first before proceeding.

     

    MISCELLANEOUS INQUIRIES

    If you have any other questions, concerns, or inquiries do not hesitate to reach out to me at ShopAmbitiouslyHer@Gmail.Com . I will respond to you as quickly as possible.